Frequently Asked Questions

Warehouse Services
WarehouseSupported Countries/RegionsWarehouse ServicesCourier(s)Notes
United StatesUnited StatesShipping & Return– USPS (3–5 business days)
– FedEX (3–5 business days)
P.O. Boxes will be shipped via USPS; we cannot deliver to U.S. military or diplomatic addresses (APO/FPO/DPO).
GermanyEU 27 member states (excl. overseas territories; excludes UK/CH/NO)Return– DHL
– DHL-INTERNATIONAL (3–7 business days)
CanadaCanadaReturnCanada Post (1–5 business days)
United KingdomUnited KingdomReturnRoyal Mail (3–5 business days)
EVRI (1–5 business days)
AustraliaAustraliaReturnAustralia Post
Hong KongHong KongReturnSF EXPRESS (3–5 business days)