| Warehouse | Supported Countries/Regions | Warehouse Services | Courier(s) | Notes |
|---|---|---|---|---|
| United States | United States | Shipping & Return | – USPS (3–5 business days) – FedEX (3–5 business days) | P.O. Boxes will be shipped via USPS; we cannot deliver to U.S. military or diplomatic addresses (APO/FPO/DPO). |
| Germany | EU 27 member states (excl. overseas territories; excludes UK/CH/NO) | Return | – DHL – DHL-INTERNATIONAL (3–7 business days) | |
| Canada | Canada | Return | Canada Post (1–5 business days) | |
| United Kingdom | United Kingdom | Return | Royal Mail (3–5 business days) EVRI (1–5 business days) | |
| Australia | Australia | Return | Australia Post | |
| Hong Kong | Hong Kong | Return | SF EXPRESS (3–5 business days) |
No. Currently, there are no import duties for shipments to the U.S. under $800 USD (de minimis threshold).
Due to ongoing changes in U.S. import tariff policies, we will temporarily suspend shipments to the United States until the situation becomes clearer.
Last updated: August 6, 2025
At present, only items labeled “US Stock” can be shipped to the United States. Due to potential import duties of up to 75%, many packages may be refused or returned. Unfortunately, we are unable to bear the high costs associated with such returns.
Yes. PayPal no longer refunds transaction fees. A 5% processing fee will be deducted from your refund if you cancel your order or request a refund.
You can cancel your order by clicking the “Cancel Order” link in the confirmation email, as long as the order hasn’t been shipped yet.
You can also visit our Order Tracking Page and enter your order number and email address to cancel your order.
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in resellable condition. Some exclusions may apply.
Please note that return shipping fees are the buyer’s responsibility unless the item is defective or incorrect.
Refunds for canceled orders are usually processed within 2–5 business days to your original payment method.
We currently accept PayPal.
Import duties and taxes may apply depending on your country’s regulations. These are not included in our prices and are the buyer’s responsibility.
Once your order is shipped, a tracking number will be emailed to you.
You can also visit our Order Tracking Page and enter your order number and email address to check the status.
Tracking updates may take some time, especially during holidays. If there’s no update for more than 5 business days, please contact us.
Orders are usually processed and shipped within 3 business days.
The estimated shipping date for pre-order items does not include order processing time.