Frequently Asked Questions

Can I refuse the shipment if I don’t want to pay the customs duties?

If a package is returned because the customer refused to pay customs duties or taxes, the customer will be responsible for the round-trip shipping costs and any administrative fees charged by the carrier. The remaining balance will be refunded after the package is safely returned to our warehouse.

If I paid via PayPal, will I be charged a fee if I cancel my order or request a refund?

Yes. PayPal no longer refunds transaction fees. A 5% processing fee will be deducted from your refund if you cancel your order or request a refund.

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in resellable condition. Some exclusions may apply.

Please note that return shipping fees are the buyer’s responsibility unless the item is defective or incorrect.

How long does it take to process a cancellation refund?

Refunds for canceled orders are usually processed within 2–5 business days to your original payment method.