Frequently Asked Questions

How can I cancel my order?

You can cancel your order by clicking the “Cancel Order” link in the confirmation email, as long as the order hasn’t been shipped yet.

You can also visit our Order Tracking Page and enter your order number and email address to cancel your order.

Will I have to pay customs duties or taxes on international orders?

Import duties and taxes may apply depending on your country’s regulations. These are not included in our prices and are the buyer’s responsibility.

How can I track my order?

Once your order is shipped, a tracking number will be emailed to you.

You can also visit our Order Tracking Page and enter your order number and email address to check the status.

Tracking updates may take some time, especially during holidays. If there’s no update for more than 5 business days, please contact us.

How long does it take to ship after I place an order?

Orders are usually processed and shipped within 3 business days.
The estimated shipping date for pre-order items does not include order processing time.