1. Return Eligibility
- Items must be unused, in brand-new condition, and returned with original packaging, accessories, and manuals.
- Return requests must be submitted within 14 days of receiving the product.
- If the item is defective or damaged during shipping, please contact us immediately for a replacement or refund.
2. Non-Returnable Items
- Products that have been used or show signs of intentional damage.
- Customized or limited-edition items.
- Requests made after the return period has expired.
3. Refund Process
- Please contact our customer service team via email or platform support, providing your order number and issue details.
- Once approved, return the item to the designated address. Return shipping costs are the buyer’s responsibility unless the product is defective.
- After inspection, refunds will be processed within 5–7 business days and issued to the original payment method.
4. Exchanges
- To exchange an item, please initiate a return and place a new order.
- In cases of defective products or incorrect shipments, we will cover the shipping costs for exchanges.
5. Contact Us
For any questions, please reach out:
Email: service@geeekcase.com