*Please note that according to Paypal’s refund policy, 5% of the refund amount will be deducted from the refund amount.

*If you do not receive the confirmation message within a few minutes of signing up or ordering successfully, please check your Junk/Spam E-mail folder just in case the confirmation email got delivered there instead of your inbox.

Can I ship to APO/FPO or DPO Addresses?

The only way to send an item to an APO, FPO or DPO address is to use the Postal Service or EMS.

Do I have to leave the telephone number on the order?

Yes. All the courier companies will request receiver’s telephone number on the shipping document, so that they can contact receiver when they are not able to deliver the parcel to your destination successfully

Do I have to pay Custom or other fees? And does the import tax fee and custom duties already included in the shipping cost?

Import taxes and custom duty fees do NOT included in the shipping cost. 
All taxes and duties will be responsible by customers, including any customs and import taxes which may be a government requirement of import into your country. 
These fees will be charged when your package reaches its destination country.
We recommend that customers contact their local customs office for details on how these charges are assessed and applied.
If you choose either DHL or Fedex express shipping service, buyers may be charged the “Advance Payment”.
See more information about the definition of “Advance Payment” from DHL: http://www.dhl.com.tw/content/dam/downloads/g0/express/oss_pdfs/customs_services/dhl_express_customs_services_tw_en.pdf

Which country can you ship?

We can ship to the worldwide. ​If you can’t find the shipping cost to your destination, please contact us.

How long will it take to ship the package?

After checkout, packages are shipped out within 2-5 working days upon payment.
Except for weekends (Saturday and Sunday) and Taiwan National Holidays.

What currency will I be charged in? What about any international exchange rates?

We use USD dollars and for the international exchange rates will depend on Paypal’s charging rules.

How to track my order?

Order Tracking

Member : You may check the status of your order at anytime by visiting My Account -> Orders -> click Order number to view past orders and current orders that you have placed.

What shipping method available?


– DHL Express
– OCS Express
– Chunghwa Post (Taiwan Post) – International Standard Airmail
– EMS – International Express Mail Service

What Payment do you accept?

We accept Paypal only.