*Please note that according to Paypal’s refund policy, 5% of the refund amount will be deducted from the refund amount.
*If you do not receive the confirmation message within a few minutes of signing up or ordering successfully, please check your Junk/Spam E-mail folder just in case the confirmation email got delivered there instead of your inbox.
No, the M21/M31 use the 190mm PCIe riser cable instead of the 175-180mm that we used on other models. So you need to purchase it additionally.
It can only be installed on the rear panel.
Warranty
1. All GEEEK computer cases have a 1-year warranty.
2. Free replacement (Within 30 days) only applies to DOA (dead/damage on arrival) After 31 days, customer will have to pay for the shipping cost.
3. Request for replacement due to improper use or accident, buyer can pay for the replacement part and shipping cost (photo with the damaged part is required, please e-mail to service@geeekstore.com)
4. Our responsibility for defective goods is limited to repair, or replacement as described below in this warranty statement:
4-1 This warranty is limited to the original purchaser and is non-transferable
4-2 GEEEK warrants that during the warranty period will be free from defects in materials and workmanship for the warranty period.
4-3 This limited warranty applies only to products that are NOT subject to accident, Transportation, Storage, Improper Use or Misuse, Failure to follow the product instruction or to perform any preventive maintenance, modifications, unauthorized repair or alterations, normal wear and tear, or any other external causes such as accidents, abuse, or other actions or events beyond our reasonable control.
4-4 The limited warranty starts on the date of your purchase and lasts for 30 days from its shipment to you, so you have to notify GEEEK of any defect by email to service@geeekstore.com within 30 days of discovery of defect (before assembling the case).
Returned
Customers should responsible for ensuring that your package can be successfully delivered. If the package fails to deliver, it will be shipped back to GEEEK(sender), and incur a returned-shipping fee. Customers are responsible for the return-shipping fee due to delivery failure.
– Post office: hold mail for 15 days before returning it to the sender.
Refunds can take 3~5 working days
You can either cancel your order before it’s shipped.
Member :
You can visit “My Account”->”Orders”->”Choose the order number”->”Action: Cancel” to cancel the order.
Guest :
Click this link : https://www.geeekstore.com/order-tracking/ and enter your order number & email to cancel the order.
* Please note. According to the refund policy by Paypal, you will be charged 5% handling fee by cancelling the order.
If you do not receive the confirmation message within a few minutes of signing up or ordering successfully, please check your Junk/Spam E-mail folder just in case the confirmation email got delivered there instead of your inbox.
The only way to send an item to an APO, FPO or DPO address is to use the Postal Service or EMS.
Yes. All the courier companies will request receiver’s telephone number on the shipping document, so that they can contact receiver when they are not able to deliver the parcel to your destination successfully
Import taxes and custom duty fees do NOT included in the shipping cost.
All taxes and duties will be responsible by customers, including any customs and import taxes which may be a government requirement of import into your country.
These fees will be charged when your package reaches its destination country.
We recommend that customers contact their local customs office for details on how these charges are assessed and applied.
If you choose either DHL or Fedex express shipping service, buyers may be charged the “Advance Payment”.
See more information about the definition of “Advance Payment” from DHL: http://www.dhl.com.tw/content/dam/downloads/g0/express/oss_pdfs/customs_services/dhl_express_customs_services_tw_en.pdf
We can ship to the worldwide. If you can’t find the shipping cost to your destination, please contact us.
After checkout, packages are shipped out within 2-5 working days upon payment.
Except for weekends (Saturday and Sunday) and Taiwan National Holidays.
We use USD dollars and for the international exchange rates will depend on Paypal’s charging rules.
Order Tracking
https://www.geeekstore.com/order-tracking/
Member : You may check the status of your order at anytime by visiting My Account -> Orders -> click Order number to view past orders and current orders that you have placed.
Global
– DHL Express
– OCS Express
– Chunghwa Post (Taiwan Post) – International Standard Airmail
– EMS – International Express Mail Service
We accept Paypal only.