Account & Order
Registration / Order Confirmation
How to cancel and change my order?
Already a member:
You can visit “My Account”->”Orders”->”Choose the order number”->”Action: Cancel” to cancel the order.
If you realize you made a mistake, please contact us immediately via Live Chat or emails as listed below: firstname.lastname@example.org
Shipping & Tracking
What Payment do you accept?
What shipping method available?
- DHL Express
- OCS Express
- Chunghwa Post (Taiwan Post) – International standard airmail)
- EMS – International Express Mail Service
How to track my order?
Already a Member: You may check the status of your order at anytime by visiting My Account -> Orders -> click Order number to view past orders and current orders that you have placed. From here you can see the current status of your orders.
If you do not receive the confirmation message within a few minutes of signing up or ordering successfully, please check your Junk/Spam E-mail folder just in case the confirmation email got delivered there instead of your inbox.
How long will it take to ship the package?
What are the shipping costs and methods for the selected item?
Taiwan Post/EMS : Delivery standard applies to business days in the destination (excludes the time for customs clearance)
DHL : Global shipping 2~4 business days (usually include the time for custom clearance)