Shopping FAQs

Shipping & Tracking

Where do you located?

We are based in Taiwan and your order (from global store) will be shipped from New Taipei City, Taiwan using Taiwan Post or a courier service.  We also have few models in the United State’s warehouse, if you purchase the item from our U.S. warehouse, we’ll ship from California using UPS courier service. 

What Payment do you accept?
We accept Paypal only.
What shipping method available?

 

  • DHL Express
  • OCS Express
  • Chunghwa Post (Taiwan Post) – International standard airmail)
  • EMS – International Express Mail Service
How to track my order?
You will receive an order confirmation once your order has been successfully transmitted.  The shipping confirmation e-mail and tracking number will be sent once your order has been shipped whether you are already member or non-member.

Already a Member: You may check the status of your order at anytime by visiting My Account -> Orders -> click Order number to view past orders and current orders that you have placed. From here you can see the current status of your orders.

 

Note:
If you do not receive the confirmation message within a few minutes of signing up or ordering successfully, please check your Junk/Spam E-mail folder just in case the confirmation email got delivered there instead of your inbox.

How long will it take to ship the package?

After checkout, packages are shipped out within 24~48 hours (working days) upon payment.

Except for weekends (Saturday and Sunday) and Taiwan National Holidays.

* If you placed the order on Friday (GMT +8), we may ship out your order until next Monday.

What are the shipping costs and methods for the selected item?
Simply add the item in your shopping cart, and select your province/zip code by using the Calculate Shipping to check shipping rates.

Taiwan Post/EMS : Delivery standard applies to business days in the destination (excludes the time for customs clearance)

DHL : Global shipping 2~4 business days (usually include the time for custom clearance)

Which country can you ship?
We can ship to the worldwide. ​If you can’t find the shipping cost to your destination, please contact us.
Do I have to pay Custom or other fees? And does the import tax fee and custom duties already included in the shipping cost?

Import taxes and custom duty fees do NOT included in the shipping cost. 

All taxes and duties will be responsible by customers, including any customs and import taxes which may be a government requirement of import into your country. These fees will be charged when your package reaches its destination country. We recommend that customers contact their local customs office for details on how these charges are assessed and applied.

What currency will I be charged in? What about any international exchange rates?
We use USD dollars and for the international exchange rates will depend on Paypal’s charging rules.
Can you lower the cost on the invoice to avoid/reduce the local tax and custom duties?

We’re afraid NOT. If ship by DHL, due to all the invoices were geneterated automatically by order system, we are not able to modify the cost on the invoices. And, custom will charge to sellers/buyers with higher tax, penalty cost when they detected the cost on the invoice was modfied with lower cost.

Do I have to leave the telephone number on the order?

Yes. All the courier companies will request receiver’s telephone number on the shipping document, so that they can contact receiver when they are not able to deliver the parcel to your destination successfully.

Account & Order

Registration / Order Confirmation
If you do not receive the confirmation message within a few minutes of signing up or ordering successfully, please check your Junk/Spam E-mail folder just in case the confirmation email got delivered there instead of your inbox.
How to cancel and change my order?
You can either cancel your order before it’s shipped.

Already a member:

You can  visit “My Account”->”Orders”->”Choose the order number”->”Action: Cancel” to cancel the order.

Non-member:

If you realize you made a mistake, please contact us immediately via Live Chat or emails as listed below: service@geeektore.com

Product Information

Can I use my PCI-E Riser cable with your case?

Since the specs. may be different from other PCIE riser suppliers, such as: mounting holes location, direction, length, etc. We are not able to guarantee other PCIE riser cables can fit in our pc cases, therefore, we will suggest you to purchase the PCIE Riser cable from us.

Would a PCI-E 3.0 slot with a PCI-E 4.0 GPU?

PCIe 3.0 riser cable do not support PCIe 4.0 GPU

Return/RMA

Delivery Failed and Returned to GEEEK

Customers should responsible for ensuring that your package can be successfully delivered. If the package fails to deliver, it will be shipped back to GEEEK(sender), and incur a returned-shipping fee. Customers are responsible for the return-shipping fee due to delivery failure.

– Post office: hold mail for 15 days before returning it to the sender.